Before and after your visit
Patient information,
easy to find.
Help with your first appointment, fees, results and getting to the practice.
Quick Reference for Hervey Bay Patients
- We bulk bill eligible Medicare card holders for standard GP consultations
- Book online and receive a link to complete your new patient form digitally
- Always book a follow-up appointment for all test results—we will text you if a result needs attention sooner
- Prescription requests require a telephone or in-person consultation
- Free parking available at the rear of our Pialba clinic
- We do not monitor emails—please call or book online for all enquiries
New Patients at Main Street Medical Centre
We welcome new patients to our Hervey Bay practice and aim to make your first visit as seamless as possible. Our clinic has served the Fraser Coast community for over 40 years, providing comprehensive GP services and dedicated skin cancer care.
To prepare for your appointment, we encourage you to book online through our website. When you book, our system (Automed) will send you a unique link to complete your New Patient Registration Form digitally. This is the preferred method as it streamlines your arrival and allows our experienced doctors to focus on your healthcare needs during your consultation.
What to Bring to Your First Appointment
- Valid Medicare card (or DVA Gold Card if applicable)
- Any current medications or a medication list
- Previous medical records or test results (if available)
- Health Care Card or Pension Card if you hold one
- Private health insurance details (if relevant)
Note: If you do not have a mobile phone or computer to complete the online registration, call reception on (07) 4325 4000 or come in a few minutes early – our team will help you register in person.
How new-patient registration works (and help if you cannot complete it online)
Essential Hervey Bay Patient Resources
Access the information you need to manage your healthcare journey at our Pialba clinic.
Test Results & Follow-Up
Please always book a follow-up appointment to receive your test results. Your doctor will discuss your results thoroughly and explain any necessary treatment plan during a telephone or in-person consultation.
Once your doctor has reviewed your results, we will send you a text message asking you to book an appointment, and a reminder if you have not booked. If a result is urgent, we will telephone you, and we will keep trying by other means if we cannot reach you. Every attempt we make is recorded in your medical record. Please keep your mobile number and postal address up to date with reception so that we can reach you quickly. Please do not assume that no news is good news—if you have not heard from us and you are concerned, call reception on (07) 4325 4000. Results are not provided over the phone unless you have booked a telephone consultation.
Book Your Follow-UpPractice Fees & Billing
We bulk bill eligible Medicare card holders for standard GP consultations, full body skin checks, and telehealth appointments. Some services, including ear microsuction and certain procedures, have out-of-pocket costs.
Our reception team can provide a fee estimate before your appointment.
View Complete Fee ScheduleUpdate Your Details
Keeping your contact information current helps us reach you when needed, whether for appointment reminders, urgent test results, or important health updates. Please notify our reception team if your phone number, email, or address changes.
You can update your details at reception or over the phone.
Contact Reception: (07) 4325 4000Health Check Reminders
We believe in proactive healthcare. You may receive reminders for routine health assessments, vaccinations, and preventive screenings. These help you stay on top of your health and catch potential issues early.
Prefer not to receive reminders? Simply let our reception team know, and we will update your preferences.
Telehealth Consultations
Under current Medicare rules, telehealth appointments are available to patients who have had a face-to-face appointment with us in the previous 12 months, or who are registered with our practice through MyMedicare (some exemptions apply, for example children under 12 months). Video or phone consultations are suitable for medication reviews, ongoing condition management, and follow-up discussions. Not sure if you are eligible? Call reception on (07) 4325 4000 and we will check for you.
Some conditions require a face-to-face examination. Your doctor will advise if an in-person visit is necessary.
Book TelehealthMedical Record Transfers
If you are transferring from another practice, we can request your medical history to ensure continuity of care. Similarly, if you are moving to a new clinic, we can prepare your records for secure transfer upon written request.
An administrative fee may apply to cover the secure preparation and transmission of medical records.
Enquire About TransfersAfter-Hours Care in Hervey Bay
We understand that health concerns can arise outside clinic hours. Here are your options for medical care when we’re closed.
Life-Threatening Emergency
For chest pain, breathing difficulties, major trauma, stroke symptoms, or any life-threatening situation:
Go directly to Hervey Bay Hospital Emergency Department
Cnr Nissen Street & Urraween Road, Urraween
13 HEALTH Advice Line
For non-urgent health advice from registered nurses, available 24 hours a day, 7 days a week.
Call: 13 43 25 84
Medicare Urgent Care Clinic
For urgent but non-life-threatening conditions such as minor fractures, burns, or infections, the Medicare Urgent Care Clinic at 166 Boat Harbour Drive, Pialba offers free, bulk-billed treatment from 8:00 AM to 8:00 PM, seven days a week.
Finding Us & Parking Information
Main Street Medical Centre is conveniently located in the heart of Pialba, with easy access from across the Fraser Coast region.
Parking Options
Free On-Site Parking
Free off-street parking is available at the rear of the clinic, accessed via the driveway directly off Main Street. This is the most convenient option for patients.
Street Parking
Additional parking is available along Main Street near the clinic. Please check signage for any time restrictions.
Accessibility
Accessible parking and wheelchair access are available. Contact reception before your appointment if you need assistance.
If you would like an interpreter, tell reception when you book or let your doctor know. We use the free Translating and Interpreting Service (TIS National).
Nearby Services
- Sullivan Nicolaides Pathology: 73 Main Street (adjacent)
- Pharmacies: Priceline, Direct Chemist & Chemist Warehouse within 1km
Patient Privacy & Confidentiality
At Main Street Medical Centre, we are committed to protecting your privacy and ensuring the confidentiality of your personal health information. We comply with the Privacy Act 1988 and the Australian Privacy Principles to safeguard your data.
Your medical records are stored securely, and access is limited to clinical staff involved in your care. Information is only shared with third parties, such as specialists or allied health providers, with your consent or as required by law.
Your Rights Under the Australian Charter of Healthcare Rights
- Access: You have the right to access healthcare services
- Safety: You have the right to safe, high-quality care
- Respect: You have the right to be treated with dignity
- Partnership: You have the right to be included in decisions about your care
- Information: You have the right to clear information about your treatment
- Privacy: You have the right to have your personal information kept confidential
- Give feedback: You have the right to provide feedback or make a complaint – see our feedback and complaints page
Source: Australian Charter of Healthcare Rights (Australian Commission on Safety and Quality in Health Care).
A copy of our Privacy Policy and Collection Statement is available online or in printed form at reception. For further information about privacy rights, contact the Office of the Australian Information Commissioner on 1300 363 992.
Communication Policy
We aim to respond to all patient enquiries in a timely manner. Here is what you can expect when contacting our clinic.
Frequently Asked Questions
Find answers below, or visit our frequently asked questions page for more information about appointments, billing and services.
Please always book a follow-up appointment to receive your test results. Once your doctor has reviewed your results, we will send you a text message asking you to book an appointment, and a reminder if you have not booked. If a result is urgent, we will telephone you, and we will keep trying by other means if we cannot reach you. Please do not assume that no news is good news—if you have not heard from us and you are concerned, call reception on (07) 4325 4000. Results are not provided over the phone unless you have booked a telephone consultation.
Yes, we bulk bill eligible Medicare card holders for standard GP consultations, full body skin cancer checks, telehealth appointments, chronic disease management, and mental health plans. Some services, including ear microsuction, iron infusions, and certain procedures, have out-of-pocket costs. DVA Gold Card holders receive bulk billing for most services. Visit our fees page for a complete schedule or ask our reception team for a fee estimate before your appointment.
For life-threatening emergencies, call 000 immediately. For urgent but non-life-threatening conditions, visit the Medicare Urgent Care Clinic at 166 Boat Harbour Drive, Pialba, open 8:00 AM to 8:00 PM daily, seven days a week, with no appointment needed and bulk billing for Medicare card holders. For health advice, call 13 HEALTH (13 43 25 84) to speak with a registered nurse 24/7.
If you are transferring from another practice, we can request your medical history on your behalf to ensure continuity of care. Simply provide us with the name and contact details of your previous clinic, and we will handle the transfer. Alternatively, you can request your records directly from your previous provider and bring them to your first appointment. Having your medical history helps our doctors provide safer, more informed care.
Yes, free off-street parking is available at the rear of the clinic, accessed via the driveway directly off Main Street. Additional street parking is available along Main Street near the clinic. Accessible parking and wheelchair access are provided for patients with mobility needs. If you require assistance entering the building, please call ahead and our team will be happy to help.
Under current Medicare rules, telehealth consultations are available to patients who have had a face-to-face appointment with us in the previous 12 months, or who are registered with our practice through MyMedicare (some exemptions apply). If you are unsure, call reception on (07) 4325 4000 and we will check your eligibility. Video or phone consultations are suitable for medication reviews, ongoing condition management, mental health consultations, and follow-up discussions. Some conditions require a face-to-face examination, and your doctor will advise if an in-person visit is necessary. You can book a telehealth appointment through our online booking system or by calling reception.
Ready to Book Your Appointment?
Our experienced team at Main Street Medical Centre is here to support your health. Book online or call us today.
Book Online NowContact Main Street Medical Centre
Pialba QLD 4655
7:30am – 5:30pm
Last reviewed September 2026