Frequently Asked Questions

Yes. Standard GP consultations are bulk billed ($0) for patients with a valid Medicare or Gold DVA card. Patients without Medicare pay an $89 consultation fee — see our fees page for a full list.

No. You can book directly with any of our GPs — no referral is needed. A GP referral is only required when you need to see a specialist, such as our visiting paediatrician.

Yes, new patients are welcome. Main Street Medical Centre has served Hervey Bay for more than 40 years, and patients visit us from Pialba, Point Vernon, Eli Waters, Scarness, Torquay, Urraween, Kawungan and across the Fraser Coast. Start on our new patients page.

Book online any time via our online booking system, or call reception on (07) 4325 4000 during opening hours.

The practice is open Monday to Friday, 7:30am to 5:30pm. Outside those hours, the Hervey Bay Medicare Urgent Care Clinic at 5/166 Boat Harbour Drive, Pialba is open 7 days, 8am to 8pm — walk in, no appointment needed. For urgent care overnight, go to the Hervey Bay Hospital Emergency Department. In a life-threatening emergency, call 000.

We are at 71 Main Street, Pialba QLD 4655, in central Hervey Bay. Free on-site parking is available, and the practice has wheelchair-accessible entry and facilities.

Yes. A full skin check is bulk billed for patients with a valid Medicare card. Our GPs use dermoscopy to examine your skin from head to toe.

Mole mapping at Main Street Medical Centre uses the OptimaScan 3D total body photography system to create a whole-body photographic record your GP compares over time. It costs $49 (launch price through 2026), then $99 from 1 January 2027 — a private fee, not Medicare-claimable, while the consultation itself is bulk billed for eligible Medicare holders. Learn more on our mole mapping page.

Yes. Skin cancer excisions and biopsies are performed on site by our GPs in dedicated surgery rooms — see our skin cancer surgery page. These procedures carry a private fee. You receive an estimate beforehand, and payment is due once the Medicare item number is confirmed by histopathology, about three weeks after the procedure. Estimates are on our fees page.

Ear wax removal by microsuction costs $75 per ear. Read about the procedure on our ear wax removal page.

An iron infusion costs $250 (private fee). The GP consultation to assess whether an infusion is right for you is bulk billed with a valid Medicare card.

We prescribe and administer travel vaccines. Your GP assesses your itinerary and writes a prescription, you purchase the vaccine at a pharmacy, and our nursing team administers it at the practice.

Yes. Male and female GPs consult at the practice — meet the team on our doctors page. You can choose your preferred doctor when booking online.

Yes. Our GPs provide children's health care and childhood immunisations, and visiting paediatrician Dr Clever Banda consults at the practice (GP referral required; independent practice).

Bring your Medicare or DVA card, a list of your current medications, and any recent test results or specialist letters. Arriving a few minutes early helps with your new patient form.

A Commercial Driver's Licence medical costs $140. Book this one by phone on (07) 4325 4000 so reception can allocate the right appointment length.