Patient Feedback — Main Street Medical Centre Hervey Bay

How to give feedback

There are three ways to share feedback with us:

1. Feedback form — use the form on this page for compliments, suggestions or complaints. You do not have to give your name. If you would like a reply, leave your contact details and tick that we may contact you.
2. Patient experience survey — our anonymous survey asks about your last visit and takes about 10 minutes. Please leave identifying details out of the free-text answers.
3. In person or by phone — speak with our reception team at 71 Main Street, Pialba, or call (07) 4325 4000.

What happens to your feedback

All feedback is reviewed by the Practice Manager. Suggestions and complaints are discussed at our regular team meetings, and we use them to adjust scheduling, communication and clinic processes. Compliments are passed on to the staff member or doctor involved.

We are an AGPAL-accredited practice, and reviewing patient feedback is part of how we meet the RACGP Standards for General Practices.

You said, we did

Thank you to the 290 patients who completed our last patient survey. Here is what you told us and what we have done about it.

• You said it could be hard to get an appointment, especially at short notice. We did: you can now book most appointment types online, at any time, and telehealth appointments are available when they suit your care.
• You said waiting times once you arrive could be better. We are reviewing how we schedule appointments to reduce waits, and we will let you know if there is an unexpected delay during your visit.
• You said clear information from your doctor matters to you. We are continuing to train our team so that explanations, treatments and advice are easy to follow.

Our patient experience survey is open now. We will update this section with what we learn from it.

Confidentiality

Feedback is handled confidentially under Australian privacy law. Your feedback does not affect your care, and no identifiable information is shared beyond the management and clinical review processes used to improve our services.