Patient Information

New Patients – Welcome to Main Street Medical Centre & Skin Clinic

We welcome new patients and strive to make your first visit as smooth as possible.

✔ New Patient Form – To save time at your appointment, we encourage new patients to complete our New Patient Form in advance.
✔ How to Submit – Once completed, simply drop the form off at our practice before your appointment.

If you have any questions or need assistance, our friendly reception team is happy to help.

📞 For more information or to book an appointment, call (07) 4325 4000.

How to Obtain Your Test Results

Your doctor will advise you on the best way to follow up on any tests they have ordered. However, as a general rule, you will need to call the clinic and book an appointment to discuss your results.

📌 Important Reminder:
✔ Test results are not given over the phone unless specifically arranged with your doctor.
✔ Follow-up appointments ensure that your doctor can explain your results thoroughly and discuss any necessary treatment or next steps.
✔ If urgent results require immediate attention, our team will contact you directly.

Keeping Your Contact Details Updated

To ensure we can reach you when needed, please inform our reception team of any changes to your phone number, email, or address.

📞 For any questions or to book a follow-up appointment, call (07) 4325 4000.

Parking Information

🚗 Convenient Parking Options for Patients:
✔ Off-Street Parking – Available at the rear of the building for easy access.
✔ Street Parking – Additional parking is available along Main Street near the clinic.

For any accessibility needs or assistance, please contact our reception team.

📍 Main Street Medical Centre & Skin Clinic is committed to providing a hassle-free visit for all patients.

Emergency & Urgent Care

🚨 For Life-Threatening Emergencies – Call 000 immediately for an ambulance and urgent hospital care.

Urgent Medical Attention

✔ If your condition is urgent but not life-threatening, please call us immediately at 📞 (07) 4325 4000 to discuss your situation.
✔ You may also visit the clinic directly for urgent cases, and our team will assist you as soon as possible.
✔ If in doubt, always contact 000 for immediate medical assistance.

Your health and safety are our priority. If you are unsure whether your condition requires emergency care, seek medical advice promptly.

Patient Privacy & Confidentiality

At Main Street Medical Centre & Skin Clinic, we are committed to protecting your privacy and ensuring the confidentiality of your personal health information. We strictly comply with Australian Government legislation to safeguard patient data and uphold the highest standards of privacy.

📜 Privacy Policy & Collection Statement
✔ A copy of our Privacy Policy and Collection Statement is available online or at reception.
✔ If you require further details, please speak to our reception team.

📞 For more information on privacy rights and regulations, you can also contact the Office of the Australian Information Commissioner (OAIC) at 1300 363 992 or visit their website.

Your privacy is our priority, and we take all necessary measures to ensure your medical records remain secure and confidential.

After-Hours Care at Main Street Medical Centre & Skin Clinic

At Main Street Medical Centre & Skin Clinic, we understand that health concerns can arise outside of our regular operating hours. To ensure you have access to quality medical care at all times, we have clear options for after-hours assistance.

1. Urgent After-Hours Care

For urgent medical needs outside our standard hours (Monday – Friday, 7:30 AM – 5:30 PM), please follow these guidelines:

✔ Saturday Urgent Care (9:00 AM – 1:00 PM)
Our partner, Eli Waters Medical Centre, provides medical assistance every Saturday from 9:00 AM – 1:00 PM.
📞 To book an appointment, call (07) 4128 4563.

✔ After-Hours Care (Outside of Saturday Hours)
For medical care beyond Saturday hours, we recommend contacting:
📞 Hello Home Doctor Service – Call 134 100
This service offers home visits and connects patients with qualified medical practitioners after hours.

✔ Emergencies – Call 000
If you experience a medical emergency at any time, please dial 000 immediately for an ambulance and urgent care.

2. How to Book After-Hours Care

✔ For urgent medical care, call the appropriate number listed above during the specified times.
✔ Please note: Standard consultation fees may apply for after-hours services.

3. Follow-Up Care with Your GP

✔ After receiving after-hours care, we strongly encourage patients to book a follow-up appointment with their regular GP at Main Street Medical Centre & Skin Clinic.
✔ This ensures continuity of care and allows for comprehensive management of your health.

4. Online Bookings for Non-Urgent Appointments

✔ For non-urgent appointments, you can book online at 🌐 https://automedsystems.com.au/ams/clinics/3800/main-street-medical-centre-pialba-4655/doctors

✔ Online bookings are available during regular practice hours only.

At Main Street Medical Centre & Skin Clinic, our goal is to provide reliable and accessible medical care whenever you need it. Thank you for entrusting us with your health.

📞 For more information, call our reception team at (07) 4325 4000.